Terms & Conditions

Alaska Vehicle Rentals

Insurance

Your insurance coverage must be at or better than Alaska State Minimums.

Alaska requires any drivers to carry a minimum amount of liability insurance coverage. You can go beyond these, depending on what your driving circumstances are, but you must at least meet the state’s requirements. Failure to do so can result in some severe penalties.

Outlined below are the mandatory liability insurance minimums for the state of Alaska:

$50,000 bodily injury per person
$100,000 bodily injury per accident
$25,000 property damage per accident

Alaska requires drivers to carry proof of insurance, and you must present it if asked to by law enforcement.

Insurance Add-ons Available

Collision Damage Warranty: This type of insurance covers damage to your car when in an accident up to $35,000 with a $500 deductible, no matter who is at fault.

Renter’s Contingency Liability Insurance: Renter’s Contingent Liability Insurance is coverage which acts in the place of a primary automobile policy for the renter of a vehicle who does not maintain a personal automobile policy.

Renter Warranties (Renter Expectations)

The Renter agrees that Renter will not engage in the following:

No Smoking in vehicle of any kind (No smoking of any kind to include vaping, marijuana, cigarettes, cigars, cigarillos, etc).
No animals, pets, lizards, or birds of any kind allowed in vehicle.
No animal carcasses from hunts, roadkill, etc.
No unpacked fish. All fish and/or bait must be kept in a cooler or professionally packed. All filleting must be completed outside the vehicle.
Renter will not allow any other person to operate the Vehicle (unless added to rental agreement).
Renter will not operate the Vehicle in violation of any laws or for an illegal purpose and that if Renter does, Renter

is responsible for all associated tickets, fines, and fees.

Renter will not use the vehicle to push or tow another vehicle.
Renter will not use the vehicle for any race or competition.
Renter will not operate the vehicle in a negligent manner, to include operating under the influence of drugs/alcohol.
Renter will not use vehicle for move-outs or moving van purposes.
Renter will not operate the vehicle for Uber, Lyft or any type of ride-sharing services.
Renter will not operate the vehicle for delivery purposes such a Door Dash, U.S. Mail Delivery, or any other for hire

delivery service (You are not permitted to use the van to carry passengers or property for hire without prior authorization).

NO DRIVING ROADS (the GPS will notify us)

For your safety, the following roads are restricted (No van driving) due to poor road conditions, frost heaves, gravel/shale that pop tires, unmaintained roads and lastly these roads usually do not have cell service (we cannot help you if you cannot call us). The following roads are STRICTLY PROHIBITIED.

Dalton Highway (the road north of Fairbanks)
The roadways/highways north of Fairbanks (do not attempt to drive to Arctic Circle Sign)
The Road to McCarthy (No Kennicott Mine)
Denali Highway (the east/west highway between Cantwell and Paxson).

NOTE: To get to Denali National Park, you will use the Parks Highway which runs North/South (not the Denali Highway)

Mileage

Vehicle mileage is limited to 200 miles per full rental day.

Example: 7 Day rental = 1400 miles.

Excess mileage is billed at the daily rate of your rental divided by 200.

Example: Daily rate = $350.00 / 200 Miles Excess mileage fee = $1.75 per mile

Emergency Information

Our office will supply an emergency number at the time of rental should you need to speak with Alaska Vehicle Rentals outside of normal operating hours.

Gas & Fuel Policy

The Fuel Level will be checked and confirmed from our office staff at the time of rental. The CUSTOMER is required to bring the rental vehicle back with the same amount of Fuel as when rented. Fuel discrepancies will be billed up to $10.00 US per gallon and this rate will be reflected on van rental contracts.

Vehicles must be returned with the fuel tank: Full.

Fuel surcharges will apply. Price depends on current market. Ask at counter.

Hours of Operation

Alaska Vehicle Rentals is available 24/7 to cater to all of the unique flight times arriving and departing Alaska. We deliver vehicles outside the valet area (for an additional fee) any day of the week and odd hours, but must be pre-arranged! We Go the Extra Mile To Earn Your Business.

Personal Belongings Left in Our Rental Vehicles

We are not responsible for ANY belongings left behind in our vehicles.

Any Items found in our vehicles will be returned at YOUR expense.

Pets in Rental Vehicle

No pets are allowed in any of our rental vehicles unless CRATED. It is the renters responsibility to ensure that the vehicle is clean and odor-free and has no signs of pet hair. Service animals are always allowed in Alaska Vehicle Rentals vehicles with proper notification and documentation.

A $75.00 cleanup fee will be assessed to any vehicle with any signs of pet transportation.

Prohibited Uses of Our Vehicles

Use of vehicle is limited to your personal use.

You are not permitted to use the van to carry passengers or property for hire without prior authorization.

No towing or pushing anything.

Not to be operated in a test, race or contest or on unpaved roads, or while under the influence of alcohol or a controlled substance or for an illegal purpose including the transportation of a controlled substance or contraband. Vehicle is not to leave Alaska unless pre-arranged approval conditions are met. Renter is prohibited from removing any equipment from the vehicle.

A violation of this paragraph automatically terminates my rental, makes me liable to Alaska Vehicle Rentals for loss of use, all the penalties, fines, forfeitures, liens and recovery and storage costs, including all related legal expenses.

Cleaning

Alaska Vehicle Rentals takes great pride in the maintenance, appearance and cleanliness of our vehicles. We carefully photo-document the exterior and interior of each vehicle pre and post rental for our records.

Van Exterior– Normal Road dirt to the exterior is to be expected. If the vehicle is dirtier than normal road travel, such a mud in the wheel wells, dirty to the point of not being able to see out the windows or been under a tree (ex. sap, bird poop, needles, leaves), we ask that you run the van through the car wash (Laser Wash on the corner of Spenard & Minnesota is quick and inexpensive for the low roof vans). If exterior cleaning of the van takes the detailer longer than one hour, an exterior cleaning fee of $75.00 per hour will be charged.

Van Interior – Please make every effort to remove all trash from the vehicle; it really says a lot about who you are. Items that tend to get lost/left behind are typically under trash or are under seats (especially dark items such as binoculars). Trash tends to make the vehicles smell and items such as chocolate or candies will melt into the seats/carpet.

Normal foot dirt from sightseeing/hiking is to be expected. If the van floor is heavily soiled, please use the free vacuums at the Laser Wash on the corner of Spenard & Minnesota before returning the van. Please make sure no food is left in the seats or on the floors as it makes the van smell and can melt into the fabrics requiring extra cleaning. Vans that require more than one hour to clean the interior will be charged a cleaning fee of $75.00 per hour.

Negligent care of the interior of the van such a drawing on the seats, cut/torn seats, soiled seats, broken plastics/knobs, missing parts, torn ceiling fabric or any other interior damages will be assessed on a per case basis and renter will be solely responsible for all required repairs associated to your damages.

Rims & Tires

Tires are carefully photo-documented before and after each rental to record any damages that may occur during your rental.

Each one of our vehicles is equipped with a spare tire and a jack with lug wrench. It is the sole responsibility of the renter to replace the tire with the spare provided in case of a flat tire.

We do not provide flat tire replacement service. Tire repairs are the sole responsibility of the renter.

The renter is responsible for the cost of the replacement tire and/or rim.

Unfortunately, there are road hazards such as wildlife, frost heaves and rocks. Damage caused to the tires and rims are the sole responsibility of the renter

Please drive carefully.

Windshields

Windshields are carefully photo-documented before and after each rental to record any damages that may occur during your rental.

Windshield damage, repairs and/or replacement is the sole responsibility of the renter. Alaska has many paved roads with grit and rocks that kick up and damage windshields. To avoid windshield damage, do not tailgate the vehicle in front of you; give yourself plenty of room between vehicles. Do not drive on gravel roads; sometimes this is unavoidable, so drive slowly on gravel and stay far away from other vehicles to avoid rocks being thrown. Avoid being too close to other vehicles in a turn; naturally rocks get kicked up on curves.

Please be aware that a full windshield replacement can cost upwards of $1000.00+ due to windshield cost, labor and recalibration of the electronics that are attached to the windshield. A full windshield replacement is required by Alaska State Law when the windshield has been cracked and begins to travel (lines that begin to run from the crack).

A rock chip (impact) that has not spread can be professionally filled for $90.00 per rock chip at the renter’s expense.

Smoking

NO SMOKING OF ANY KIND (vape, cigarette, marijuana, cigars, cigarillos or any other smoking) is prohibited in any of Alaska Vehicle Rentals vehicles. There will be a $250.00 smoking fee should the rental vehicle have an odor of smoke in rental vehicle. Customer will be responsible for any damage to any seats (Cigarette Burns).

Spare Tire and Jack

Each one of our vehicles is equipped with a spare tire and a jack with lug wrench. It is the sole responsibility of the renter to replace the tire with the spare provided in case of a flat tire.

We do not provide flat tire replacement service. Tire repairs are the sole responsibility of the renter.

The renter is responsible for the cost of the replacement tire and/or rim.

Unfortunately, there are road hazards such as wildlife, frost heaves and rocks. Damage caused to the tires and rims are the sole responsibility of the renter

Please drive carefully.

Tolls, Parking Fees & Tickets

There are very few roads with tolls in Alaska. The Whittier Tunnel is one example of a toll road. The renter is solely responsible for the cost of toll roads. If you are in a larger passenger van, naturally your toll fee will be higher than a sedan.

Parking fees are the sole responsibility of the renter at any destination in Alaska. The only exception is the Alaska Park Valet Parking lot; Alaska Vehicle Rentals handles the parking fee for your van pickup and return convenience.

Parking tickets and infractions do occur sometimes. Parking tickets and infractions are the sole responsibility of the renter. Should a parking ticket or fine go unpaid by the renter, Alaska Vehicle Rentals will pursue your fees plus an additional $75.00 administrative fee.

Cancellation Policy

60+ Days or more before rental = Full Refund

15-59 Days before rental = Half Refund

1-14 Days before rental = No Refund

***NO REFUNDS FOR EARLY RETURNS***

LATE RETURNS WILL BE CHARGED AN ADDITIONAL RENTAL DAY. RENTER MUST MAKE CONTACT WITH ALASKA VEHICLE RENTALS TO COMMUNICATE SITUATION @ 386-235-9091.

Any Customer that has a vehicle cancellation MUST contact Alaska Vehicle Rentals at 386-235-9091 or email: Jackie@AlaskaVehicleRentals.com

Travel Agent / Tour Operator

At Alaska Vehicle Rentals we love our travel agent and tour guide renters. We do our best to accommodate local needs and special tours. Please reach out to Alaska Vehicle Rentals if you are a tour guide, tour operator or travel agent at 386-235-9091.